FAQs
If you still have an unanswered question, please fill out the Contact us form here.
Please see our current shipping rates:
➣ Australian Standard Shipping is FREE for domestic orders over $85
➣ If you have free domestic shipping, you can upgrade to express shipping for an additional $5
➣ Australian Standard Shipping for domestic orders $9.95
➣ Australian Express Shipping for domestic orders $14.95
➣ International Shipping varies between destinations. Please see our shipping page for information specific to your location.
Please allow up to two business days for orders to be dispatched excluding Queensland public holidays. However, we will dispatch your order as soon as we can.
Australian Orders:
Express Shipping – 2-5 Business days
Standard Shipping – 2-10 Business days
International Orders:
This will vary depending on where you are in the world, but we will work our hardest to get it to you as soon as we can. Please check out our shipping page for information specific to your location.
*Please note, these are estimates are based on current Australian Post times and unexpected delays out of our control may occur. However, we aim to dispatch orders as soon as possible.
We ship worldwide!
Because we know smashing your goals is important regardless of where you are in the world The Gym Journal is designed so you can track kilos or pounds, or even a mix of both (no judgement here).
If you are having difficulty shipping to your part of the world, please fill out our contact us form and we will help the best we can.
*Please note, while we do ship internationally, all customs, import fees and taxes remain the responsibility of the customer.
Once the order has been shipped, you will receive an email with the tracking details and a link to be able to track the path of your order to your destination. Please note some countries do not provide live tracking but rest assured your order is on its way.
If you have received an item you believe to be damaged or faulty, please email our team at returns@thegymjournal.com.au within 5 days of delivery with clear pictures and a detailed description along with the order details and email address associated with the order. We will then work with you to find the best solution, be it a refund or product replacement.
We are so glad you love our journal too! Please fill out our Wholesale Enquiries Form and we will get in touch with you.